Refund & Return Policy (Including Figures/Collectibles)

Refund Period:

• Customers may request a refund within 7 days of receiving the item.

 

Eligibility for Refunds:

• Items must be unused, in original packaging, and in resalable condition.

• Proof of purchase or order number is required.

• Figures/collectibles with manufacturer defects or serious damage may be refunded within 7 days.

• Sale items, customized products, and blind box figures are generally non-refundable unless defective.

 

Non-Refundable Items:

• Used or damaged items

• Items missing original packaging, accessories, or gifts

• Opened figures/collectibles or items returned due to personal preference (e.g., color difference)

 

Refund Process:

• Contact customer service within 7 days, providing your name, order number, contact info, reason for refund, and photos if applicable.

• Return the item(s) and invoice together; do not attach the return label directly on the product packaging.

• For defective items, return shipping is covered by us. For non-defective returns, shipping is covered by the customer.

 

Refund Timeline:

• Refunds will be processed to the original payment method within 7–14 business days after we receive and inspect the returned item(s).

• Shipping fees and redeemed points are non-refundable.

 

Contact Us:

• Please contact our customer service via website, email, or WhatsApp for any refund inquiries.

• In case of dispute, the store reserves the right of final decision.

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Tip:

• Please check all product details carefully before purchase, especially for figures/collectibles, to avoid inconvenience due to personal preferences.